Return Policy

We do our best to ensure processing correct medicines as per order and prescription. However, should you receive an incomplete order/ prescription, damaged or incorrect Product(s)/Medicines(s), please notify BuyRx Customer Support immediately or within 3 working days of receiving the products, to ensure prompt resolution. Please note that BuyRx will not accept liability for such delivery issues if you fail to notify us within 3 working days of receipt.

Return Policy Exclusions

BuyRx reserves the right to refuse returns for certain products/Medicines.

If you feel we have made an error in filling the prescription, please call Customer Service number, at 909-581 9093 (24*7 customer support) with details of the error. We will request special authorization for a return of the prescription

Non-returnable Product(s)/Medicines(s)

Due to reasons of health, safety and fair use, the following products cannot be returned once purchased:



Cancellation Policy

After placing the order, you would like to cancel it, you can do so by signing in to your account at in  the order history section of the website.

Once the order has been approved by our team, please contact our customer care team at 909-581 9093(24*7 customer support) for cancellation requests.

If the cancellation request is received prior to the order being shipped, a complete refund will be made. Once the order is shipped, cancellations are treated as returns and the process outlined in the returns section will be applicable.

24*7 free customer support

As we take transparency as our main policy we entertain 24*7 free customer support, it doesn’t matter whether you are  our existing customer or not. Feel free to contact us for any complain, request, suggestion or doubt clearance. Your available options are Live Chat through our website (, live chat, ask a doctor.